Please contact us immediately and we shall assess the issue in hand and deal with the problem in an appropriate and timely fashion. Please see our Returns Policy for more details.
We aim to dispatch all orders on the same day they are placed (Excluding weekends and public holidays) Orders placed over the weekend are shipped the following Monday. Within the UK standard [...]
Yes. When you check out you will be given an option to ship to a different address as your billing address. When inputting your address please provide full and proper address information to make [...]
Various methods are available; PayPal, Credit/Debit Card (Excluding Amex), Bank Transfer, Cheque (UK only), Purchase Order. To pay through bank transfer, cheque or purchase order, please contact us
We are the manufacturer. Importantly every candle that we sell has been produced in our own factory. Very importantly this allows us to guarantee the quality of our goods and to offer such a wide [...]
Yes. We stock a full range of replacement items for all of our systems. Please see the Spares and Accessories section to find what you may need. We have a range of different systems so please be [...]
