Warranty/Guarantee, Returns and Exchange

We offer a 14 Day Money Back Guarantee. As long as items are returned unused and in all original packaging and in pristine condition, we will be able to offer a refund to the full value – less [...]

Please contact us immediately and we shall assess the issue in hand and deal with the problem in an appropriate and timely fashion. Please see our Returns Policy for more details.

Yes. Prior to shipping this is possible. Please contact us with full order details at the earliest available opportunity.

Yes. All of our candles come with a 1 Year Warranty. Please see 1 Year Guarantee Page for more information.