Faqs

Ultimately – the Smart Flame product range has a greater level of refinement and enhanced features in comparison to Luminara Candles in numerous facets. Please click below to see the [...]

Yes. We have a range of products which are designed to be used in all weather. Please click the link below – Please check individual products to make certain that these are suitable for [...]

Some candles are Remote Control Enabled (IR) however some are not. Please check the product description to see if the candle has this functionality.

Our office is open Monday to Friday (Excluding Bank Holidays) 9am to 5pm. We are contactable in varying ways. Telephone: 01753 621 777 Email: enquiries@smartcandle.co.uk Or via Contact Us

If your parcel hasn’t arrived after the expected delivery time as indicated on our delivery options, please do just contact us and we will provide prompt and accurate information as quickly as [...]

Depending on Order location, Item/s or service availability – your delivery will be made by either – Royal Mail, DPD or TNT.

The vast majority of all of our shipments will require a signature to be delivered. We operate this method to ensure that deliveries are made to the correct parties and in an efficient manner.

As we ship all over the world and have varying methods, please see shipping and delivery for more information on this and what will apply to you.

Yes. If you would like to exclude prices we will be happy to do this. Please contact the office with full order details requesting to ship with a delivery note with no prices.

For orders within Europe and the United Kingdom, VAT is included in the price. However if you are a European business and can provide a valid Tax Identification Code we can remove VAT – [...]