Delivery Policy

Delivery is FREE on orders over £20.00 to the UK mainland & Isle of Man. For orders of £19.99 or less a £2.00 (inc. VAT, £1.70 exc. VAT) delivery charge will be charged for delivery anywhere in the UK. All orders are dispatched within 48 hours. We ship to the following other countries for an additonal £12.00 (inc. VAT, £10.21 exc. VAT) per order.

SmartCandle ship all parcels to the countries listed above by courier, for Cyprus and Norway there is an additional £25.00 charge for customs and document presentation.

The normal transit time is 2-5 days for shipments sent outside the UK  depending on the country the service is a "Door to Door" service.the shipment is trackable via the internet.

We can ship to destinations that are not included on the list of countries above, please e-mail us, or use the contact us form, to request a quotation.

For UK shipments we try to ship orders on the same day as they are placed,(excluding Saturday & Sunday) orders placed over the weekend are shipped on Monday.

Please remember for security and proof of delivery all shipments that are sent by Smartcandle will require a "signed for" delivery  if for any reason you are unable to be available to accept your delivery it may be a good sugestion, to have your smartcandles delivered to a work address or ensure that someone else is available to accept the delivery.

For Express orders these need to be placed prior to 2pm on a Monday  - Friday  they will be shipped for delivery the next day,and normaly delivered between 8am -5pm

For small items these are sent by Royal Mail First Class  signed delivery  (normal expected delivery time 2-3 days depending on location in the UK, for larger orders these are sent by DPD (Parcel Line) this is a next day service in most of the UK, however some areas are a 2 day service.

For PRIORITY shipments we can deliver on a "Next Day" pre-noon or Pre 10am service, if this is required please call our office for a quote on 01753 621777  or you can fax order details on 01753 621780.

SmartCandle is based near Windsor in the UK which is about 15 minutes away from Heathrow Airport.

If for any reason you are not happy with your purchase of SmartCandles, then you are able to return them to us within 14 days of purchase.The Smartcandles should be returned unused in there original packaging. please include a copy of your original order details, to enable us to credit your payment card.

Our address for returns is: SmartCandle , Unit A1 Fairacres Industrial Estate , Dedworth Road , Windsor , SL4 4LE .